Important: Scheduled Data Center Outage Nov. 8-10 

We’d like to inform you about a scheduled data center outage taking place from Friday, Nov. 8 at 8:30 p.m. EST to Sunday, Nov. 10 at 2 p.m. EST.  

During this time, most of our primary systems will be temporarily unavailable. To prevent any data loss, please avoid using our systems within this outage window. 

The following systems will be temporarily inaccessible during this time:

• All 5.3 lines of business 
• Agents Web Passport 
• MyCustomerCare 
• WesCom: Commercial Lines, eSurety, Farm, and Personal Lines 
• Small Business: Agent Portal, Policy, Billing 
• Billing & Payments 
• Claims Processing (ClaimCenter) 
• Claims Inquiry 
• MyWestfield 

Customers can still call to report claims at 800.243.0210, option 3.

We understand this may be an inconvenience, and we appreciate your patience and support as we work to enhance our systems. For questions or assistance, please feel free to contact Westfield Customer Care: 800.243.0210. 

Thank you for your understanding and support, 

The Westfield Team