Agency News
November 2024
This Month’s Featured Content
Westfield Standard Lines Q4 Insights
Your front-row seat to key financial updates, top news, segment specifics, and exciting new opportunities. Stay ahead of the curve and don’t miss out on opportunities to thrive with Westfield Standard Lines.
Self-Serve Password Reset for Agents
We are excited to share that you now have the ability to reset and change your passwords without needing to contact the Agency Help Desk! This new self-service functionality is an important step in enhancing your experience and streamlining operational efficiency.
Claims Services Available to Agents
As agents, you play a pivotal role in keeping your customers informed and supported throughout the claims process. To help elevate the claims experience for both you and your customers, we offer a variety of resources and tools. Let’s take a look at two key options.
The Wait Is Over! New Westfield Insurance Website Is Live
Our revamped website is officially live! Built with a customer-centric focus, the site enhances your ability to connect and build trust, all while being user-friendly and educational. Click to learn more about the newest changes and start exploring today.
Customers Can Report Claims Through MyWestfield
Customers who log into their MyWesfield account can report certain home and auto claims digitally. This user-friendly platform helps ensure that customers receive rapid assistance from our dedicated Customer Care Team, enabling a personalized and efficient claims process.
Key Westfield Updates & Information
Personal Lines Customer-Focused Updates: Let’s Keep It Going
Throughout the year, we've been proactively sharing important updates and opportunities directly with customers on important topics, including:
- CAT Management – Keeping customers informed about changes to their policy at renewal, ensuring clarity and transparency.
- Ting – A free resource to help eligible policyholders identify potential electrical fire hazards.
- MissionSafe – An opportunity for customers to enhance their safe driving habits, with the added benefit of potentially earning a discount on their premium.
We’ll continue these communications into next year, and we want to ensure you're informed in case your customers reach out to you with any questions.
If you have any questions or need further information, please don’t hesitate to contact your underwriter.
Trends and Challenges
Industry Insights
Hard Market Challenges Spur Opportunities for Independent Agents
Despite the hard market, some agencies are thriving by diversifying their business, investing in retention programs, and preparing for future success. Learn about the key strategies that high-growth agencies are employing to stay ahead.
How Agents Can Find More and Better Leads
Digital performance marketing involves a partnership with an individual, a company or a network that delivers high-quality leads to insurance agents on a commission basis. More cost-effective options are becoming more directly accessible to agents in 2024.
The Future of Insurance Agencies
"There are several key factors that are driving the need for major changes to the independent insurance agency model. The first and most obvious force is technology..." Learn about the factors that are being considered in evaluating the future of insurance agencies.
Observations and Opportunities
Claims Corner
Customers Can Report Claims Through MyWestfield
Customers who log into their MyWesfield account can report certain home and auto claims digitally. This user-friendly platform helps ensure that customers receive rapid assistance from our dedicated Customer Care Team, enabling a personalized and efficient claims process.
Property Insurance Claims Checklist
Our property insurance claims checklist helps homeowners and business owners be ready for when a loss strikes. Whether your home or business was impacted by water, lightning, fire, or storm damage, having a property insurance claims checklist can help you take the right steps to get back to normalcy as quickly as possible.
5 Most Common Causes of House Fires & How to Prevent
Discover the top causes of house fires and essential prevention tips to help keep you and your clients safe. This informative guide covers key areas, from cooking and heating to electrical faults, smoking, and candles.
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