Self-Serve Password Reset for Agents

Unlocking Convenience: You Can Now Reset Your Passwords Without Help Desk Assistance

We are excited to share that you now have the ability to reset and change your passwords without needing to contact the Agency Help Desk! This new self-service functionality is an important step in enhancing your experience and streamlining operational efficiency.



What this means:

• Improved user experience for agents: Previously, it was required to call in to Agency Help, Customer Care, or a business unit to reset your password. Now, you are able to reset expired passwords and unlock your account if locked due to incorrect password attempts—without waiting for assistance.
• Fewer calls to customer service: Each of these calls took an average of 6 minutes to resolve. With the new self-service capability, the power of password resetting is in your hands and can be done at your convenience. 
• Security and convenience: The new password reset screens are user-friendly, adhere to security best practices, and help ensure a timely and seamless experience.