Credit Card Payment Fee Effective April 1, 2025

2/21/2025

Starting April 1, 2025, a fee of up to 3% will be applied to all policy payments made using a credit card, where permissible. This fee is charged by our payment processing vendor to cover credit card processing costs.    

Customer Notifications

Currently, approximately 15% of Westfield policyholders pay by credit card. In February we sent formal notifications to:

Policyholders currently on a Westfield Easy Pay credit card payment schedule - Preview Communication>>

Note: For customers currently enrolled in Westfield Easy Pay, we recommend taking action and selecting an alternate payment method before April 1, 2025. If they do not select an alternate payment method before April 1, the fee will automatically be added to their payment.

Policyholders who have paid via credit card in the past 6 months - Preview Communication>>

The notifications detail the following instructions on how to select an alternate payment method to avoid the fee, either within MyWestfield or by contacting the Customer Care Team. View instructions>>

In addition, notice of the fee will be displayed in all customer billing statements, renewal stuffers and in the billing area of MyWestfield and westfieldinsurance.com.

Your Agency's Potential Customer Impact

If you'd like to view a listing of your policyholders who may be impacted by this change, please email creditcardfeeprojectteam@westfieldgrp.com. We can provide a report broken down by individual agency codes.

If you have any questions please contact our Customer Care Team at 800.243.0210, option 2.