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Westfield Privacy Notice to US Insurance Customers

Effective: 2024 April 1
We are committed to protecting your privacy. This notice describes the personal information we collect about you and how we use it. This privacy promise applies to all our Westfield US insurance companies’ customers including insureds, claimants, witnesses, etc.

 

Summary

  • We gather information directly from you1, from your transactions with us and from outside sources.
  • We use your information only to provide insurance to you, to investigate and resolve claims or to improve the products and services we offer.
  • We will share your information with the independent agent or insurance broker that you chose.
  • We share your information with third-parties who help us deliver services to you.
  • We do not sell your personal information. We do not share your information with other companies for their marketing purposes.
  • We take measures to protect your information while it is in our custody. We require the third-parties who help us to protect your information, too.

Information We Collect

We collect information about you in order to quote and service your insurance policy and to investigate and pay claims. This includes:

  • Information from your application and other forms (such as your name, address, date of birth, email address, driver’s license number and type of vehicle or property).
  • Information about your transactions with us, our affiliates or others (such as your insurance coverages, limits and rates, payment and claims history and information needed for billing and payment).
  • Information from third parties (such as your driving record, claims history with other insurers and credit information).
  • Information about your online interactions with us (such as your IP address, the kind of device you used, the time of your visit to our site and pages visited). We use this information to deliver online services to you and/or to evaluate and improve our services.

We also use de-identified aggregate information to measure readers’ interest in and use of various areas of our website and of the programs we administer. Although we may share this aggregate information with third parties, none of this information will allow anyone to identify you or to determine anything personal about you.

Information About Minors

We do not sell to or intentionally communicate with children under the age of 16. We may request specific information about a child from parents in order to properly quote an insurance policy, verify identities or deliver requested transactions. We do not retain information about minors other than what is necessary to deliver requested services or comply with legal obligations.

Information We Disclose

We do not sell or rent your personal information. We disclose your information to third-parties only as permitted by law:

  • To process transactions that you request or to service your policy.
  • To investigate and pay claims.
  • To prevent fraud.
  • To perform marketing services on our behalf. (We do NOT allow third-parties to use the information they receive from us to market on their own or anyone else’s behalf.)
  • To comply with legal requirements.

Recipients include employees within our family of insurance companies, claims representatives, insurance agents or brokers, service providers, auditors, consumer reporting agencies, government agencies, law enforcement and the courts.

How We Protect Your Information

We restrict access to nonpublic personal information about you to those employees and outside services providers who need to know that information in order to provide products or services to you. Their use of information is restricted by law, by our employee code of conduct and by written agreements where appropriate. We maintain physical, electronic and procedural safeguards that comply with applicable federal and state regulations to guard your information.

If you believe you have found a security issue with one of our products or services, please report it to InfosecAlerts@WestfieldGRP.com as quickly as possible. Please describe the issue in as much detail as possible, including the date and time you discovered the issue and how to reproduce the issue. Screenshots and videos can be especially helpful. Please also include your name and contact information in case we need additional detail.

Social Media and Online Engagement

We sometimes use new technologies, including social media, to communicate with customers, potential customers, employees and potential employees. These sites and applications include things we develop ourselves and certain third-party platforms such as Facebook, X, formerly known as Twitter, LinkedIn or Instagram. Those third-party websites and applications are not operated or controlled by us. When using those services, you may reveal personal information to us and to third parties. Please carefully read the privacy policies of those third-party platforms before posting any non-public information.

Our employees will not use, share or retain your personal information from a social media or other third-party service except as necessary to respond to a specific message or request from you, to provide services to you, or to comply with legal requirements.

Former Customers

If you end your relationship with us, we will continue to adhere to the policies and practices described in this privacy notice for as long as we have your information.

Retention

Westfield will retain your information as long as is necessary to comply with applicable legal standards. This information may be transferred into our underwriting file, claims file or other systems of record and used to manage your transactions with us and may be used for other business purposes. Your information will be destroyed in accordance with Westfield’s record retention policy.

Privacy Contact Information

You may request an accounting of information which we hold about you, request that we not sell your information and request that we amend your information. We may not (and will not) retaliate against you for exercising any of these rights. These rights are limited by, among other things, our obligations to comply with employment regulations, statutes and other legal requirements. Click here to submit a request relevant to those rights.

If you have any questions regarding this Privacy Notice, you may contact us by phone (1-800-552-9139), email (privacy@westfieldgrp.com) or physical mail (to Privacy Officer, Westfield Insurance, One Park Circle, PO Box 5001, Westfield Center, OH 44251).

1 For a personal lines policy, this could include information from the head of household or other family member buying insurance that covers you. For a commercial lines policy, this could include information from your company’s representative.