Help Protect Your Family and Home From Electrical Fires 

Ting is designed to be installed by anyone. All you’ll need is an open outlet, Wi-Fi, and a smartphone! The Ting app will guide you through the setup process, which typically only takes two minutes to install and activate.

All you need is a smartphone and a 24/7 Wi-Fi connection with internet access. Please note that the Ting Sensor app is not compatible with desktops or laptop computers.

The Ting Sensor app must be installed on a smartphone (or compatible smart device) and active throughout your Ting Service period to keep you informed of important electrical events and electrical fire hazards in your home. 

Your Ting sensor requires a Wi-Fi connection to communicate potential electrical hazards to Ting’s secure servers. A constant Wi-Fi connection is also required to keep the sensor software secure and up to date.

Ting should be installed within 10 days of receiving the sensor.  

No. The Ting Sensor app is required for installation, and it keeps you in the know after activating your Ting service. Most importantly, if an electrical fire hazard is identified, the service includes access to the Ting Fire Safety team who will guide you through every step of hazard resolution. The Ting service also includes a $1,000 Ting credit toward labor costs to support the repair of identified electrical hazards. 

Ting monitors your electrical system and what’s plugged into it. It is monitoring for the main precursors to electrical fires — micro-arcs, sparks that develop in faulty wires, loose connections, and faulty appliances or devices. These signals usually develop over time, so Ting is designed to provide you with advanced warnings to address these hazards before they might develop into an electrical fire.

Ting does not contain any other technology such as microphones, cameras, or motion detectors.

Over the past several years, with nearly a million homes protected and billions of monitoring hours, Ting’s false alarm rate is effectively 0%. 

While no electrical hazards on the first day is a good thing, they can develop from things like home age, use, wear, deterioration, vibration, DIY projects, water leaks, and more. By keeping Ting installed, your electrical network is consistently monitoring for any hazards that may appear over time.

 Additionally, once a hazard develops, the signals it generates are random and unpredictable. Many hazards develop slowly over time and surface sporadically based on power consumption, the addition of appliances or devices in your home, and other factors. In many cases there are no signals that would be seen by your prior to a fire developing. 

While we hope that you never receive a Ting electrical fire hazard notification, if you do, it is imperative to respond immediately to the Ting Fire Safety Team as your house is in danger. If Ting detects an electrical fire hazard in your home, you will receive:

• A Ting Sensor app notification
• A text, phone call, and email from a Ting Fire Safety Engineer

When an electrical fire hazard is detected, an experienced Ting Fire Safety Engineer will walk you through the details of the hazard along with a plan to resolve the hazard. If needed, a visit from a licensed electrician will be coordinated with you to find and fix the hazard. The Ting Remediation Credit will cover up to $1,000 of the electrician’s labor, which typically covers all costs.

The Ting service works with an extensive network of authorized independent licensed electricians across the U.S. who are trained to find, diagnose, and fix the types of hazards that Ting identifies. All authorized electricians are professionally licensed, provide electrical services in your local area, and have been trained on how Ting works. Except for administering your Ting remediation service, no authorized electricians are compensated by Ting.

If a Ting electrician is needed to mitigate an electrical fire hazard, rest assured that their sole purpose is to find and fix an electrical hazard before it can ignite a fire in your home. Ting will never send an authorized electrician without your written or verbal consent and approval. When the electrician is at your home, they will coordinate with the expert Ting Fire Safety Team to ensure the visit is as efficient as possible.

In many cases, remediation of the hazard simply means stopping the use of a failing or faulty device, such as a lamp or space heater. In other cases, a hazard may require professional remediation. If needed and with your approval, an electrician will be scheduled to visit your home and work with the Ting Fire Safety Team to find and fix the hazard.

Yes, you can use your preferred licensed contractor when service is required to repair a Ting-identified fire hazard. However, it is required that your electrician contact and coordinate with the Ting Fire Safety Team prior to visiting your home in order for the Ting Service Credit to be applicable.

Ting uses remote diagnostic tools along with real-time data from your Ting sensor during on-site services. A Ting Fire Safety Team engineer moderates the diagnostic process via phone consultation with the on-site electrician to verify the hazard has been found and fixed. 

Yes, if an electrical fire hazard is known to be on your electrical service’s utility side, your utility provider is typically responsible for the repair and associated cost. In this case, the Ting Fire Safety Team will provide you with guidance on how to engage your utility provider to help ensure you get the attention required.

No. A breaker typically trips when there is a short or overload condition in a circuit’s wiring. In this case, the circuit breaker is the safety mechanism. Ting is not designed to detect short circuits, which can cause breakers to trip. If your breaker keeps tripping, do not reset it, and contact a qualified electrician.

If your home has more than one main electrical panel, contact the Ting Customer Care Team at help@whiskerlabs.com to determine the appropriate plan of action. If Whisker Labs determines you need an additional Ting sensor, Westfield will cover the additional sensor and monitoring.

Your $1,000 credit can only be applied toward the labor required for the mitigation of an electrical fire hazard identified by Ting. This credit cannot be used for general electrical work that you would like to have completed in your home.