Help Protect Your Family and Home From Electrical Fires

Westfield has teamed up with Whisker Labs, the makers of Ting, to provide Ting sensors and service to farm and homeowners insurance policyholders — for free! Sign up through your MyWestfield® account. Don't have a MyWestfield account? Create one today.

The Ting electrical fire prevention device in front of a phone with the Ting app pulled up.

What's Included

Help Prevent Electrical Fires With Ting

Ting helps prevent electrical fires before they start by monitoring for electrical fire hazards and providing expert service to address detected issues. Our complimentary Ting offer includes the Ting sensor, app, and three years of service.

Benefits of Ting

Electrical Fire Safety, Simplified

Early Detection

A smart sensor monitors your electrical network to help identify electrical hazards that lead to fires.

Timely Responses

The Ting team notifies you when a hazard is detected and walks you through next steps.

Confident Repairs

A Ting-certified licensed electrician will help find and fix the problem, with Ting covering up to $1,000 of the labor costs to repair identified electrical hazards.

Peace of Mind at No Cost to You

As a Westfield customer with an eligible homeowners or farm policy, you can get Ting free for three years — regardless of your home’s age, location, or value.

How to Get Started

You must claim your free Ting through your MyWestfield account. If you don’t have an account yet, just follow these simple steps:

Create Your Account
- Go to the Account Registration page.
- Enter your email and the verification code we send you.
- Set a password and choose a multi-factor authentication method.
Log In and Link Your Policy
- Sign in with your new credentials.
- Add your policy number (found on your bill).
Claim Your Ting
- Select the Ting tile and follow the prompts
- Wait for your Ting to arrive!

An unboxing of the ting device in a yellow package featuring a white and black device that plugs into your wall.

QUICK AND EASY SETUP

Install Ting in Only 2 Minutes

Once your Ting sensor arrives, installation is quick and easy. All you need is a smartphone, a Wi-Fi connection, and a few spare minutes. Just plug the sensor into an open outlet, download the Ting Sensor app (Apple or Android), and follow the on-screen steps to connect.

A HIDDEN HAZARD. A LIFE-SAVING ALERT.

Listen to Kevin’s Story

When Kevin received an alert from Ting, he had no idea what was hiding behind the walls of his home. A slow leak from a washer supply hose was dripping onto a copper pipe directly above the electric panel — a dangerous combination that could spark a devastating electrical fire.

Thanks to Ting, the electrical hazard was detected before disaster struck. Watch as Kevin shares how Ting helped protect his family, his home, and the life they’ve built together.

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Claim Ting for Free Today

Ting is proven to help prevent 4 out of 5 electrical fires. Don’t miss out on this added protection — log in to MyWestfield to enroll today.

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FAQs About Ting

Westfield’s Ting Program

How much does the Ting program cost?

If you’re a current Westfield homeowners or farm policyholder, your Ting sensor and three years of service, which includes monitoring for electrical fire hazards and expert support for addressing detected issues, are free. No payment information is required to enroll and there are no monthly fees, subscription costs, or installation fees.

What happens after the third year of service?

Prior to the end of the initial three-year service period, Westfield will communicate any potential program updates. There is no obligation to continue the service.

Does Westfield offer a discount on my policy premium?

While the Ting program is free for eligible policyholders, a premium discount is not currently available.

Does using Ting impact my insurance coverage or premium?

No, your participation in the Ting program has no impact on your insurance coverage or premium.

Is the Ting program available in my state?

Ting is currently available in all 9 states where Westfield offers homeowners insurance and all 20 states where Westfield offers farm insurance.

How do I sign up for the Ting program?

Current Westfield homeowners and farm policyholders can sign up for Ting through MyWestfield. Offer is valid while supplies last to eligible policyholders who complete the enrollment process.

I am no longer a Westfield homeowners or farm policyholder. Can I still use my Ting sensor and service?

The Ting offer provided by Westfield will end along with your policy. If you wish to keep using Ting as a direct customer, you can email Whisker Labs at help@whiskerlabs.com.

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About Ting

How easy is it to install Ting?

Ting is designed to be installed by anyone. All you’ll need is an open outlet, Wi-Fi, and a smartphone! The Ting app will guide you through the setup process, which typically only takes two minutes to install and activate.

What do I need to install Ting in my home?

All you need is a smartphone and a 24/7 Wi-Fi connection with internet access. Please note that the Ting Sensor app is not compatible with desktops or laptop computers.

Why does Ting require a smartphone?

The Ting Sensor app must be installed on a smartphone (or compatible smart device) and active throughout your Ting Service period to keep you informed of important electrical events and electrical fire hazards in your home.

Why does Ting require Wi-Fi?

Your Ting sensor requires a Wi-Fi connection to communicate potential electrical hazards to Ting’s secure servers. A constant Wi-Fi connection is also required to keep the sensor software secure and up to date.

When should Ting be installed?

Ting should be installed within 10 days of receiving the sensor.

Can I use the Ting sensor without the service?

No. The Ting Sensor app is required for installation, and it keeps you in the know after activating your Ting service. Most importantly, if an electrical fire hazard is identified, the service includes access to the Ting Fire Safety team who will guide you through every step of hazard resolution. The Ting service also includes a $1,000 Ting credit toward labor costs to support the repair of identified electrical hazards.

What does the Ting Sensor monitor?

Ting monitors your electrical system and what’s plugged into it. It is monitoring for the main precursors to electrical fires — micro-arcs, sparks that develop in faulty wires, loose connections, and faulty appliances or devices. These signals usually develop over time, so Ting is designed to provide you with advanced warnings to address these hazards before they might develop into an electrical fire.

Ting does not contain any other technology such as microphones, cameras, or motion detectors.

Does Ting generate false alarms?

Over the past several years, with nearly a million homes protected and billions of monitoring hours, Ting’s false alarm rate is effectively 0%.

If no hazards are detected after installing Ting, why keep the service?

While no electrical hazards on the first day is a good thing, they can develop from things like home age, use, wear, deterioration, vibration, DIY projects, water leaks, and more. By keeping Ting installed, your electrical network is consistently monitoring for any hazards that may appear over time.

Additionally, once a hazard develops, the signals it generates are random and unpredictable. Many hazards develop slowly over time and surface sporadically based on power consumption, the addition of appliances or devices in your home, and other factors. In many cases there are no signals that would be seen by your prior to a fire developing.

What happens if Ting identifies a hazard in my home?

While we hope that you never receive a Ting electrical fire hazard notification, but if you do, it is imperative to respond immediately to the Ting Fire Safety Team as your house is in danger. If Ting detects an electrical fire hazard in your home, you will receive:

A Ting Sensor app notification
A text, phone call, and email from a Ting Fire Safety Engineer

When an electrical fire hazard is detected, an experienced Ting Fire Safety Engineer will walk you through the details of the hazard along with a plan to resolve the hazard. If needed, a visit from a licensed electrician will be coordinated with you to find and fix the hazard. The Ting Remediation Credit will cover up to $1,000 of the electrician’s labor, which typically covers all costs.

What is an authorized contractor?

The Ting service works with an extensive network of authorized independent licensed electricians across the U.S. who are trained to find, diagnose, and fix the types of hazards that Ting identifies. All authorized electricians are professionally licensed, provide electrical services in your local area, and have been trained on how Ting works. Except for administering your Ting remediation service, no authorized electricians are compensated by Ting.

If a Ting electrician is needed to mitigate an electrical fire hazard, rest assured that their sole purpose is to find and fix an electrical hazard before it can ignite a fire in your home. Ting will never send an authorized electrician without your written or verbal consent and approval. When the electrician is at your home, they will coordinate with the expert Ting Fire Safety Team to ensure the visit is as efficient as possible.

Do all hazards identified by Ting require a licensed electrician for mitigation?

In many cases, remediation of the hazard simply means stopping the use of a failing or faulty device, such as a lamp or space heater. In other cases, a hazard may require professional remediation. If needed and with your approval, an electrician will be scheduled to visit your home and work with the Ting Fire Safety Team to find and fix the hazard.

Can I use my own electrician?

Yes, you can use your preferred licensed contractor when service is required to repair a Ting-identified electrical fire hazard. However, it is required that your electrician contact and coordinate with the Ting Fire Safety Team prior to visiting your home in order for the Ting Service Credit to be applicable.

What is Ting’s involvement during on-site repairs?

Ting uses remote diagnostic tools along with real-time data from your Ting sensor during on-site services. A Ting Fire Safety Team engineer moderates the diagnostic process via phone consultation with the on-site electrician to verify the hazard has been found and fixed.

Is the process different if Ting advises that remediation is needed outside my home?

Yes, if an electrical fire hazard is known to be on your electrical service’s utility side, your utility provider is typically responsible for the repair and associated cost. In this case, the Ting Fire Safety Team will provide you with guidance on how to engage your utility provider to help ensure you get the attention required.

Will Ting alert me if a circuit breaker trips?

No. A breaker typically trips when there is a short or overload condition in a circuit’s wiring. In this case, the circuit breaker is the safety mechanism. Ting is not designed to detect short circuits, which can cause breakers to trip. If your breaker keeps tripping, do not reset it, and contact a qualified electrician.

I have more than one ‘main’ panel in my home. Does Westfield cover a sensor for each one?

If your home has more than one main electrical panel, contact the Ting Customer Care Team at help@whiskerlabs.com to determine the appropriate plan of action. If Whisker Labs determines you need an additional Ting sensor, Westfield will cover the additional sensor and monitoring.

What does the $1,000 Ting service credit cover?

Your $1,000 credit can only be applied toward the labor required for the mitigation of an electrical fire hazard identified by Ting. This credit cannot be used for general electrical work that you would like to have completed in your home.

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Security and Privacy

Does Ting track my location?

The Ting Sensor app only uses your smartphone location during installation to validate the address for your Ting service. After that, your phone’s location is not required for Ting to operate. The precise location where Ting is installed is very important because local weather and utility grid information are used to identify certain electrical fire hazards.

What Ting data is shared with Westfield?

Electrical events detected by your Ting sensor are shared with Westfield. If an electrical fire hazard is identified, a summary of the hazard is shared with us.

Does Ting share my data?

Ting only shares data required to deliver the Ting service. Otherwise, none of your personal information or sensor data is shared with third parties. Here are three instances where your data may be shared:

When approved by you, Ting shares your name and address with the repair contractor to facilitate scheduling the on-site repair.

When an electrical fire hazard is identified to likely be originating from your electric utility, the Ting Fire Safety Team may share a summary of Ting sensor data with your utility provider to support their effort to fix the hazard.

In severe cases, or in wildfire-prone areas, Ting may also share anonymized Ting data across a region with first responders to support mitigation and response efforts.

Please see the Ting privacy policy for more details.

Is Ting secure?

Ting is held to the highest security standards. The Ting sensor, Ting Sensor app, and Ting servers undergo regular, rigorous vulnerability and penetration tests by an independent, accredited third party security firm. Visit Ting’s Security & Privacy FAQ section to learn more how Whisker Labs secures Ting and protects your privacy.