How to Report a Claim

Don’t wait – it’s important to contact us as soon as you are able to report your claim.

Online Reporting: Use your MyWestfield account to report personal auto claims or homeowners claims involving theft, vandalism, hail, wind, or water damage. Don't have an account? Sign up today.

Other Claims: For all other claims, give us a call. We're here for you 24/7 at 800.243.0210 (option 3).

Westfield Claims Service

When you report a claim, you'll be greeted by a professional, helpful and friendly voice on the phone, a prompt response from our adjusters, and a fair payment. We place a lot of importance on training our employees and making sure each person that represents us has the same commitment to excellent service...the service you deserve.

What's it like to be satisfied with your claims service?

• The Right People - Westfield Claims Professionals - When you have a claim, it’s reassuring to know a Westfield claims professional will handle it. Our employees receive some of the most extensive training in the industry. Many are specialists in property, casualty, and workers’ compensation; others are familiar with the most complex claims situations. From Home Office to the field, our claims professionals have the knowledge, training and authority to deliver superior claims service.
• Caring, Personal Service - Westfield’s claims professionals know how difficult it can be when customers experience a loss. For many, it is a time of stress, confusion and concern. Our employees take the time to explain your coverage, the settlement process and to answer questions.
• Paying What We Owe - We believe that paying claims fairly is the bottom line. We are committed to paying what we owe. On Westfield claims, our staff:
  • Reviews coverage
  • Completes a thorough investigation
  • Verifies damages
  • Pays the damages we owe
• Our professional approach to claims handling assures fairness and customer satisfaction.
• Continuous Improvement - 175 years of claims settlement experience backs every Westfield policy. We continually strive to improve our claims service by adopting new procedures and technology. We also provide our people with the latest in training and resources. You can depend on Westfield to be a claims service leader.

Chances are, Westfield has a claims service office near you.

*See your policy for actual coverage amounts and details.